Shipping policy

LEXLION Shipping Policy

Effective Date: 02/02/2025

Welcome to LEXLION. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased through www.thelexlion.com (the "Site").

1. Order Processing Time

Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
Order Confirmation: You will receive a confirmation email once your order has been placed.
Delays: Processing times may be extended during peak seasons, holidays, or due to high order volumes. We will notify you of any significant delays.

2. Shipping Rates & Delivery Estimates

Shipping Options: We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on your location and selected shipping method.
Delivery Time Estimates:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
International Shipping: Delivery times vary depending on the destination country.

Note: Delivery times are estimates and not guaranteed. Delays may occur due to customs processing, carrier issues, or other unforeseen circumstances.

3. Domestic Shipping (USA)

We ship to all 50 states, including APO/FPO/DPO addresses.
Orders are shipped via reputable carriers such as USPS, UPS, or FedEx.

4. International Shipping

Countries We Ship To: We currently ship to select countries. Please check during checkout if your country is eligible.
Customs, Duties, and Taxes: LEXLION is not responsible for any customs fees, import duties, taxes, or delays caused by customs in your country. These charges are the responsibility of the customer.
Data Protection for International Orders: For international orders, we comply with applicable data protection laws, including the GDPR for EU customers.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
You can track your order using the provided tracking number on the carrier’s website.

6. Lost, Stolen, or Damaged Packages

Lost or Stolen Packages: LEXLION is not responsible for packages lost or stolen after delivery confirmation. Please ensure the shipping address provided is secure.
Damaged Packages: If your package arrives damaged, contact us within 48 hours of delivery with photos of the damaged items and packaging. We will assist you with a replacement or refund.

7. Address Errors & Undeliverable Packages

Incorrect Address: Customers are responsible for providing accurate shipping information. LEXLION is not responsible for orders shipped to incorrect addresses provided by the customer.
Undeliverable Packages: Packages returned to us due to incorrect addresses or failed delivery attempts can be reshipped at the customer’s expense.

8. Shipping Restrictions

Certain products may be restricted from shipping to specific locations due to local regulations.
We do not ship to P.O. Boxes for certain carriers. Please provide a valid street address when placing your order.

9. Delays and Force Majeure

Unforeseen Delays: If we are unable to ship your order within the specified time, we will notify you and offer the option to cancel your order for a full refund.
Force Majeure: LEXLION is not liable for delays caused by events beyond our reasonable control, including but not limited to natural disasters, customs delays, strikes, pandemics, or governmental actions.

10. California Consumer Rights (CCPA Compliance)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information we collect.
The right to request deletion of personal information.
The right to opt-out of the sale of personal information (Note: LEXLION does not sell personal information).

To exercise these rights, please contact us at contact@thelexlion.com.

11. Contact Us

If you have any questions about our Shipping Policy, please contact us:

LEXLION
Email: contact@thelexlion.com
Website: www.thelexlion.com